Shipping & Returns
Shipping & Returns
30-Day Risk-Free Guarantee
Try Primal Pals risk-free.
If you’re not satisfied with your first bottle, we’ll make it right. No return required.
Shipping & Subscriptions with Primal Pals
We’re thrilled you’re considering Primal Pals for your little ones! Here’s what you need to know about getting our delicious, nutrient-packed gummies to your door:
Where We Ship
Currently, we deliver our Primal Pals goodness to all addresses within the US and Southern Canada.
Your Primal Pals Subscription
When you join the Primal Pals family with a subscription, you’re setting your child up for consistent, wholesome nutrition.
- Your First Delivery: You’ll kick things off with an initial package containing your refillable container and a 30-day supply of Primal Pals gummies.
- Monthly Replenishments: After that, we’ll send you a fresh 30-day supply every month, ensuring your little ones never run out of their favorite healthy treats!
- Effortless Renewal: Your subscription is set to automatically renew every 30 days, making sure the good stuff keeps coming without interruption. You’ll be charged for the product cost, plus any shipping and handling, each time your subscription renews. There are no separate subscription fees – you only pay for the amazing gummies!
- Simple Cancellation: We get it, things change! You can cancel your subscription anytime before your next renewal date. Just shoot us an email at hello@myprimalpals.com. Please note that all subscription fees are non-refundable. If you cancel, we’ll send you any gummies you’ve already paid for, but we won’t issue refunds for future shipments.
- Our Discretion: We reserve the right to pause or end your subscription if needed.
Shipping Your Primal Pals
We work hard to get your Primal Pals to you quickly!
- Delivery Time: Most orders ship within 3-5 business days via USPS, UPS, or FedEx. While we aim for speed, please understand that unforeseen delays can sometimes occur.
- Risk of Loss: Once your gummies leave our hands and are with the carrier, the responsibility for the package transfers to you.
Refunds & Returns
Your satisfaction and the quality of our products are super important to us.
Refund Policy
We want you to feel confident trying Primal Pals.
That’s why we offer a 30-day risk-free guarantee on your first bottle.
If you’re not satisfied, you can request a refund within 30 days of receiving your order.
Here’s how it works:
- This guarantee applies to first-time customers only
- Refunds are limited to one (1) bottle per order, regardless of how many were purchased
- Shipping costs are non-refundable
- A small processing fee may be deducted from your refund
- You do not need to return the product
If your request is approved, your refund will be issued to your original payment method.
To request a refund, please contact us at hello@myprimalpals.com with your order number.
Damages & Issues
If your order arrives damaged or incorrect, please contact us right away so we can make it right.
Exchanges
We’re happy to offer exchanges if needed. Price differences may apply.
Important Notes
- Refunds are not available on additional bottles beyond the first
- We do not offer refunds on sale items or gift cards
- We are unable to cancel orders once they have been placed
If you have any questions, feel free to reach out anytime at hello@myprimalpals.com
Returns:
Because our products are consumable, we do not require returns.
If you’re not satisfied, simply reach out and we’ll take care of you.
Payment Information
We make it easy to pay for your Primal Pals!
We accept all major payment methods, including Visa, MasterCard, American Express, Discover, and PayPal.
All transactions are securely processed through a trusted third-party provider.
If you experience any issues with your payment, please contact us at hello@myprimalpals.com and we’ll be happy to help.