Terms and Conditions
Primal Pals Terms of Service
Last Updated: April 2, 2026
Welcome to Primal Pals. By using our website (https://myprimalpals.com) and purchasing our products, you agree to the following terms.
1. General
By accessing or using our site, you confirm that you are at least 18 years old or are using the site under the supervision of a parent or guardian.
We reserve the right to update or modify these terms at any time.
2. Products & Orders
All products are subject to availability. We reserve the right to limit quantities or cancel orders at our discretion.
We make every effort to display accurate product descriptions and pricing, but errors may occur. If an error is identified, we reserve the right to correct it and update your order if necessary.
3. Pricing & Payments
All prices are listed in USD.
We accept major credit cards and other payment methods shown at checkout. Payments are processed securely through third-party providers.
By placing an order, you agree to provide accurate billing and payment information.
4. Shipping
We currently ship within the United States.
- Orders typically ship within 3–5 business days
- Delivery times may vary depending on carrier and location
- Once an order has been shipped, we are not responsible for carrier delays or lost packages
Free shipping promotions may apply and will be clearly stated on the website.
5. Payment schedule
If you choose a subscription option:
- Your order will automatically renew every 30 days
- Your payment method will be charged at each renewal
- You may cancel or modify your subscription at any time before your next billing date
To cancel, please contact us at hello@myprimalpals.com
6. Returns & Refunds
We stand behind our products and want you to be satisfied.
- Returns may be accepted for unopened products within 10 days of delivery
- If something isn’t right, reach out and we’ll do our best to make it right.
- Shipping costs are non-refundable
For any issues, please contact us at hello@myprimalpals.com
7. Health Disclaimer
Primal Pals products are not intended to diagnose, treat, cure, or prevent any disease.
The information on this website is for informational purposes only and is not a substitute for medical advice. Always consult your healthcare provider before introducing new supplements to your child
8. Limitation of Liability
To the fullest extent permitted by law, Primal Pals shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
9. Intellectual Property
All content on this site, including text, images, branding, and logos, is the property of Primal Pals and may not be used without permission.
10. Contact Information
If you have any questions about these Terms, please contact us:
Email: hello@myprimalpals.com
Address: 310R Flanders Rd, Rear Bldg #524, East Lyme, CT 06333
We’re parents too — and we’re committed to keeping things simple, transparent, and trustworthy.